The Complaint Dept

by Peter Conlin

He who brings attention to a matter, as to point out a problem, should be the first to offer a solution… thus, answering his question. Fixing his own problem.

Toby, Zieglar, White House Communications Director, in the TV series, The West Wing, agrees, as you’ll see in this scene. Stating a problem (or complaining for that matter) without immediately offering a solution is a waste of time… in Toby’s case, 20 minutes.

“Have an idea! Don’t say ‘We’ve got to do this. It’s important, though, I  have no earthly idea how!’.” ”